Terms & Conditions for Licast Accessories

Welcome to Licast Accessories Kenya!
Please Note, We have prepared these terms and conditions to guide You on the use, plus important information about ordering, purchasing, and delivery of products from Our Website, licastaccessories.com.
The various Terms and Conditions constitute a contract, which constitutes a binding agreement between You and Us for the supply of products. In these Terms and Conditions, “We”, “Our”, “Us” or “The Company” means Licast Accessories Kenya and licastaccessories.com; whereas “You” or “Your” means the esteemed customer who agrees with these Terms and Conditions by using, ordering, and purchasing through this Website.  
Any time  You use Our Website,   We assume You have accepted all the general terms & conditions on this page in full.   If You Do Not agree with Our terms & conditions; We are still happy You have chosen Us, but Do Not continue to use licastaccessories.com.

1. Website Use

Our Website may have links that redirect You to other Websites. The purpose of the links to these other sites is for ONLY informational purposes. We don’t own nor manage these other Websites; therein We are not responsible for content or privacy practices associated with any of the linked Websites.
We have also integrated Our Website with a trustworthy Malware scanner that detects malicious content and automatically removes it. But We strongly recommend You take other necessary precautions to ensure Your device is not exposed to the risk of viruses or malicious code that may interfere with its core system. We take no responsibility if such interference or otherwise damage to Your device occurs in connection with Your use of the Website.

2. Our products

We pride ourselves in bringing You high-quality accessories and electronics products that You can rely on. All products on Our Website have short and long-form descriptions of features and specifications to help You make a wise buying decision. Unless otherwise stated, the Weights and dimensions We use to describe the products are approximate as per the information from the manufacturer.
Our products come with a valid warranty where We repair or replace the faulty/ damaged units. Terms of Our warranty Policy(section 7) vary with each product, including but not limited to coverage duration (0 to 24 months), Warranty Inclusions, and Warranty Exclusions.

3. Pricing

At Licast Accessories, the goal is to bring all Your favorite products at discounted prices. The price listed on Our Website is the last offer We have available at the time of Your shopping and DOES NOT include Delivery costs. Delivery costs will show separately when completing the order; the delivery fees vary from as low as Ksh 0 based on the total amount of Your order and shipping location. But Our products are imports therein prices are subject to change without prior notice.

4. Orders

We have made Our Website very user-friendly and easy to place an order. When You place an order, We Assume You have agreed to enter into an agreement to buy the product(s) – (purchase Contract). You will know We have received Your order(s) when Licast Accessories sends an order confirmation to the email address or WhatsApp number used on checkout.

Licast Accessories is an online shop and will primarily communicate with customers via email and WhatsApp. Make sure You enter the correct contact details and recheck the nominated email address or WhatsApp number when placing Your order, raising a complaint, or seeking further assistance. When You also provide an incorrect or incomplete address for the delivery of Your order, We may charge a redelivery fee.

Licast Accessories shall not be liable for delays in fulfilling the purchase contract if such delays are caused by heavy rains and other circumstances beyond Our control. Under such circumstances, We solely reserve the right to extend the time for delivery of Your order, respond to a query, or perform other obligations.

5. Payment

Our commitment is to ensure a smooth and secure shopping experience. You can use any of the payment methods described on Our Website with ease and without the worry of losing Your data to others.

Unless otherwise outlined in the order follow-up email or WhatsApp message from Our representatives, We reserve the right to process/ ship an order when You make the payments. If Your preferred payment method triggers the fraud prevention protocols We have in place, Our representatives may contact You (via Our email or phone listed on the Website) for additional details.

Our mission remains to bring You all the products at the lowest prices possible. But despite Our best efforts, some of the products on the Website may be incorrectly priced. In case of such a mistake and the current price of a product(s) is lower than the pricing on the Website, We will charge the lower amount and ship the product; or where We have already charged the higher incorrect price, We will refund the price difference and send the product. If the correct price of the product is higher than the pricing on Our Website, We will either contact You before shipping to confirm whether You still want to purchase the product at the right price or cancel Your Order..

6. Shipping & Delivery

Licast Accessories has committed to offering the best shipping option for the convenience of all Our customers. We try to ensure that You receive Your products within the shortest time possible. Where some factors outside Our control may hinder Our shipping process and cause a delay in the delivery of Your order, We will let You know through the nominated email or WhatsApp number and issue another timeline.

Our delivery team operates during local business hours starting 9AM to 5PM, Monday through Friday; and 9AM to 4PM on Saturday or public holidays unless stated otherwise. All Orders made after this operation hours will be delivered Next Business Day. We reserve the right to cancel Your order if Your shipping address is deep in remote/ rural locations that may prove challenging for Our delivery team.

7. Returns & Warranty Policy

We aim to provide the best online shopping experience for all Your favorite electronics and accessories at significantly discounted prices. In fulfilling this, We rely heavily on the best deals Our suppliers can offer and how they agree to deliver the products described. While We cannot control Our suppliers or their actions, We will do Our best to satisfactorily resolve any issue Our customers may have with their products. We still insist that Our Customers confirm and reconfirm their order(s) is correct before submitting as The Company normally does not accept returns of the product(s) already shipped and delivered, unless otherwise the product has out-of-the-box defect and You have communicated with Our customer care representatives about it.
Even with Licast Accessories dedicated to only bringing You the best, high-quality product, sadly, We cannot guarantee it will be free of manufacturer’s defects. But We can guarantee Our support team will help You with replacement or repair. Most of Our products come with a manufacturer’s warranty that covers various aspects of software-related issues; the warranty does not cover issues of hardware or physical damages, especially where they occur from user abuse, misuse, or negligence.

    • Hardware issues Our warranty policy does not cover any hardware-related problems Your product may have, such as, a cracked screen, broken charging port/ headphone jack, or swollen battery.

    • User abuse/ misuse/ negligence practices that Our warranty policy does not cover include situations like when Your product gets damaged after dropping on concrete or in water or exposed to extreme heat and other harsh external factors. The warranty also becomes void if We notice the slightest attempt of unauthorized repairs, modification, or tampering.

We try Our best to list the duration of the warranty support of all products on the description page. If You wish to order and purchase a product that We have not listed anything about warranty, contact Our customer support team and We will be happy to clarify.
Please don’t assume the warranty policy is the same for all the products, even from the same brand or lineup. Each product has its own warranty requirements that also can change without prior notice. Confirm the latest Warranty details of Your desired product on its description page.

8. Duplicating & Republishing conditions

Licast Accessories own the intellectual property rights for the content on the Website, including images, videos, and blog articles, unless otherwise clarified. You are free to view and even print any of these contents (for Your use), BUT You cannot republish the material without Our approval. We reserve the right to act accordingly if We notice You are selling, renting, sub-licensing, or republishing any material from  licastaccessories.com unless expressly authorized by Our team or We publicly announce the material available for redistribution.

9. Your Personal Information

Licast Accessories commits to protecting and respecting Your need for privacy. But like most e-commerce Websites,licastaccessories.com utilizes cookies and server logs to gather information about the use of Our site. The kind of information Our cookies gather includes the date & time You visited the Website and others described under Our privacy policy. If You don’t acknowledge Our Website cookies, You can disable the functionality from the settings of Your device’s browser. However, navigating licastaccessories.com with cookies disabled may hinder the smooth functioning of Our Website.

At Licast Accessories, We also use secure servers to store the personal details You share when placing Your order, filling out the Contact US form, or any other way described under Our privacy policy. But the servers only store the basic personal information, such as Your Name, Address, email address, and phone number (if provided). We do not store or collect sensitive information about Your credit/ debit card used in payment.
For more details about how We use the information Our Website collects about You, visit licastasccessories.com/privacy-policy

Shop Opening Hours

Monday to Saturday: 8:30AM – 6:30PM

Sunday: closed

Delivery Opening Hours

Monday – Friday: 9AM – 5PM.

Saturday & Holidays: 9AM – 4PM

Connect With Us

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• X(Formerly twitter)

Thank You for choosing Licast Accessories to serve Your electronics needs; and Thank You for Accepting Our Terms & Conditions.

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